The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
Frame or inflatable ring?
A framed pool holds its shape and deeper water; an inflatable ring pool is quicker to put up and put away. The water capacity on the product page tells you how long filling will take and how much your ground must carry.
What do the numbers on the page mean?
Every product page carries diameter or length, wall height and water capacity, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹4,999 and above. Below that, one flat ₹149 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 2 to 3 business days, then transit 4 to 10 business days — about 4 to 6 business days to metro PIN codes and 6 to 10 business days elsewhere in India. Total from Jaipur, Rajasthan: 6 to 13 business days. Orders confirmed after 1:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: creases in the liner that settle once the pool is filled and a plastic smell for the first day or two. A fault is different: the liner arrives holed, a valve does not seal, a frame tube is bent, or a listed part is missing from the box. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply a filter pump beyond the one listed, chemicals and a ground sheet, because chemical choice follows your water, and the ground sheet size follows your yard. Buy those locally.
Care, returns and warranty
How do I look after it?
Set the pool on level ground clear of stones, never drag a filled pool, and dry the liner fully before folding it away.
What is the return window?
10 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 7 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why diameter or length, wall height and water capacity are spelled out on every product page.
Still need us?
- Velo Poola — sole proprietorship
- Address: Aqua Bella Vista Pools 128, Milap Nagar, Gali No. 1, Mode, Gopal Pura Mode, Jaipur, Rajasthan, 302018, India
- Phone: +91 87690 90207
- Email: [email protected]
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.