Payment Policy

Two ways to pay, both in Indian rupees (INR): UPI before we dispatch, or cash to the courier when the parcel arrives. There is no card form anywhere on this site, so there is nothing of yours here to lose.

What we accept

1. UPI

Checkout shows a UPI QR code and a payee ID. Scan it with any UPI app, approve the amount, and the order joins the handling queue once the credit is matched. Authorisation happens inside your app; all we receive is confirmation that it worked. If an app times out, do not pay twice — wait for your bank message, then send us the UTR reference. Where money left your account but no order was created, your bank reverses it automatically, normally within 5 to 7 business days.

2. Cash on Delivery

Available on serviceable PIN codes at no extra charge. COD may be unavailable on remote PIN codes or high-value orders, and checkout tells you before you commit. Have the exact amount ready — delivery staff carry very little change. Refunds on a COD order go to a UPI ID or bank account you nominate, because we never held cash.

3. Why there is no card option

We do not accept credit cards, debit cards, PayPal or net banking, and we do not offer EMI. There is no stored card, no tokenised instrument and no saved payment method on this site. If any page shows you a card form in our name, it is not ours — close it and tell us.

4. Prices and taxes

Every price is in Indian rupees and is the amount payable. Applicable taxes are already included in the displayed price and nothing tax-related is added at checkout. We are a small sole proprietorship trading below the registration threshold, so no tax is collected separately from you and no tax-credit invoice is issued. A plain itemised invoice comes with every order — keep it, because a return needs it.

5. Shipping charges, and what the price does not include

Orders of ₹4,999 and above ship free. Below that, one flat ₹149 covers the whole order and appears in the summary before you authorise anything. The price covers delivery only, not a filter pump beyond the one listed, chemicals and a ground sheet bought separately.

6. Failed and duplicate payments

A failed payment creates no order, so there is nothing to cancel. If you were debited without an order appearing, or charged twice for one order, send us the transaction reference and the date. We check the same day and refund any surplus that reached us within 5 to 7 business days.

7. Order verification

Occasionally we confirm an order before dispatch, usually when the delivery number does not connect or the address looks incomplete. If we cannot reach you within three working days we cancel and refund in full. We may also decline an order whose payment cannot be verified.

8. Security

The site runs over an encrypted connection and payment is authorised inside your UPI app rather than on our pages. We do not store card numbers, CVV codes or UPI PINs — they never reach us. What we keep is the order record, because tax and consumer law require it.

9. Refunds

Refunds return by the route that paid. Cancellation before dispatch is refunded within 5 to 7 business days. An approved return is refunded within 7 business days of the item reaching us.

10. Payment contact

• Velo Poola — sole proprietorship
• Address: Aqua Bella Vista Pools 128, Milap Nagar, Gali No. 1, Mode, Gopal Pura Mode, Jaipur, Rajasthan, 302018, India
• Phone: +91 87690 90207
• Email: [email protected]
• Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.

Governed by the laws of India; disputes fall to the courts at Jaipur, Rajasthan.